{"version":"https://jsonfeed.org/version/1","title":"Service Management Reports","home_page_url":"https://servicemanagementreports.com","description":"Service Management Reports","author":{"name":"Service Management Reports"},"items":[{"id":"https://servicemanagementreports.com/articles/f/why-service-management-reporting-matters","html_content":"

Service management reporting is used as a way to measure performance, track service level agreements (SLAs) and highlight gaps. Those are important purposes, but I’ve found that good reporting can do much more.

","url":"https://servicemanagementreports.com/articles/f/why-service-management-reporting-matters","title":"Why Service Management Reporting Matters","summary":"Service management reporting is used as a way to measure performance, track service level agreements (SLAs) and highlight gaps. Those are important purposes, but I’ve found that good reporting can do much more.","date_modified":"2026-10-18T15:52:49Z"},{"id":"https://servicemanagementreports.com/articles/f/itsm-reporting-tell-the-story-behind-the-data","html_content":"

I’ve spent much of my career both preparing service reports and using them to understand how services are performing. One thing I’ve learned is that a report can contain plenty of data and still leave its audience unsure...

","url":"https://servicemanagementreports.com/articles/f/itsm-reporting-tell-the-story-behind-the-data","title":"Service Management Reporting: Tell the Story Behind the Data","summary":"I’ve spent much of my career both preparing service reports and using them to understand how services are performing. One thing I’ve learned is that a report can contain plenty of data and still leave its audience unsure...","date_modified":"2026-10-18T00:48:40Z"},{"id":"https://servicemanagementreports.com/articles/f/tailoring-report-highlights-and-frequency-to-each-audience","html_content":"

In my IT support and service delivery roles, I’ve seen that the same report can answer useful questions for one audience and overwhelm another. A set of detailed operational charts may help a service desk manager underst...

","url":"https://servicemanagementreports.com/articles/f/tailoring-report-highlights-and-frequency-to-each-audience","title":"Tailoring the Service Management Report to its Audience","summary":"In my IT support and service delivery roles, I’ve seen that the same report can answer useful questions for one audience and overwhelm another. A set of detailed operational charts may help a service desk manager underst...","date_modified":"2026-10-18T00:37:03Z"}]}