Report Templates
Practical templates to help you build clear, useful service management reports. Each one is designed to make reporting easier to produce and understand.
Templates
IT
Service Desk Manager
A practical monthly report template for Service Desk Managers to track service performance and team performance and present the results clearly to stakeholders.
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Incident Manager
Track incident trends, major incidents, response and resolution performance and service impact to improve incident handling.
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Service Delivery Manager - Internal IT
Review IT service performance for internal business teams, including service levels, common requests, recurring issues and improvement actions.
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CIO
See a concise view of IT performance, business impact, key risks and strategic priorities to support leadership decisions.
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Application Manager
Review application availability, performance, user experience and recurring issues to guide service improvements.
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HR
Recruitment Manager
Track vacancies, candidate progress, time to hire, and recruitment bottlenecks to help keep hiring on schedule.
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HR Business Partner
Review workforce trends across the business areas you support, including headcount, absence, turnover and emerging people priorities.
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Facilities
Facilities Manager
Service requests, response and completion times, recurring issues and user satisfaction.
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Other Templates
IT Service Readiness Checklist
A practical go-live checklist for stakeholders to confirm support, ownership, monitoring, documentation and handover are ready.
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Service Desk Live Dashboard
A dashboard template for tracking data relevant for the operations and performance of the team.
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Customised Report
I’ll review your current reporting setup, audience and priorities, then build a tailored service management report around your needs.
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